Frequently Asked Questions (and Answers)
I haven't received my Activation Email or Password Reset email from the Education Center
These emails are sent directly from our Education Center system from firstname.lastname@example.org. Please make sure your IT department “white lists” or accepts emails from email@example.com so that they don’t get removed/filtered before being received by the students.
Why can't I download and/or view a document within the curriculum?
Some companies have strong policy rules on certain types of website that may prevent some documents from uploading or downloading. Please make sure your IT department adds the following 3 sites to the TRUSTED site catalog:
What is your Refund and Credit Policy?
We can offer a full refund up until 10 business days before the delivery of the first class. A credit can be issued if canceling before the delivery of the first class. No changes or credits are available after first class has been delivered. Please contact us at firstname.lastname@example.org if you would like refund or credit issued.
What is your Student Substitution Policy?
Student Substitutions can be completed up until 3 business days before delivery of the first session. Please contact us at email@example.com if you would like to make a substitution.
What Browsers are Supported in The Recruiter Academy Education Center?
Why am I not receiving calendar invite and reminder emails from the GoToTraining system?
Some companies have strong anti-spam email policy rules that may possibly prevent notices sent from the GotoTraining system. Please make sure your IT department “white lists” (accepts) these automated emails from any email address ending with @gototraining.com.
Why am I getting a GoToTraining error that my registered email address is already in use?
Each user has a unique connection to the Live GoToTraining Sessions. If you gave someone else you Login Link from the GoToTraining Calendar Item, and they login into the Live Session using that link, you will be blocked from entering as well. They should Join the Live Session from within the My Learning Center directly to prevent this double usage.
Why am I getting a GoToTraining execution error when I try to join a live session?
There are three possible reasons for this error – the main one being the wrong version of GoToTraining is installed. Click here for that link and support documentation from the GoToTraining website.