Frequently Asked Questions (and Answers)
I haven't received my Activation Email or Password Reset email from the Education Center
These emails are sent directly from our Education Center system from email@example.com. Please make sure your IT department “white lists” or accepts emails from firstname.lastname@example.org so that they don’t get removed/filtered before being received by the students.
Why can't I download and/or view a document within the curriculum?
Some companies have strong policy rules on certain types of websites that may prevent some documents from uploading or downloading. Please make sure your IT department adds the following 3 sites to the TRUSTED site catalog:
What is your Credit and Student Substitution Policy?
A credit can be issued towards a future program if cancelling after 10 business days and up to the delivery of the first session. No changes or credits are available after first session has been delivered. Student substitutions can be completed up until 3 business days before delivery of the first session.